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CONTACTING MCAFEE AND NETWORK ASSOCIATESLast updated February 12, 2003This file is best viewed in Courier font toproperly display special characters for variouslanguages._______________________________________________WHATS IN THIS read- Technical Support- Customer portion- Download Support- AVERT Anti-Virus Emergency Response Team- McAfee Beta Program- On-Site Training- insurance coverage a Problem- Linguistic Feedback- engagement Associates Offices Worldwide_______________________________________________TECHNICAL SUPPORTVisit the engagement Associates Technical SupportKnowledgeCenter athttp//knowledge.nai.comThe KnowledgeCenter provides- For all customers, access to harvest-feast FAQs,Documentation, White Papers, and the MessageBoard (read-only).- For PrimeSupport customers, access to searchthe KnowledgeBase, write into the MessageBoard, and contact skillful promote staffvia e-mail.For information on PrimeSupport options,contact your gross revenue representative or visit theweb sitewww.mcafeeb2b.com/ brook/primesupport/default.asp_______________________________________________CUSTOMER SERVICEThe Customer work Department is available toconnect you to technical support or to answergeneral (non-technical) questions such as- Version Definition information aboutUpdates and Upgrades- Customer Queries help with licenseentitlement, registration, grant numberinquiries, technical support validation, andmore- Find a Sales Representative Corporate, US,and international sales officesInternet Access to Customer ServiceE-mail services_corporate_divisionnai.comWeb www.nai.comwww.mcafeeb2b.comtoll-free Telephone Access to CustomerService+1-888-VIRUS NO (+1-888-847-8766)CanadaLatin AmericaUnited StatesMonday - Friday, 8 a.m. - 8 p.m.,Central Time00800 12255624 BelgiumDenmarkFinlandFranceGerm either(prenominal)IsraelItalyLuxembourgNetherlandsNorwayPortugalSpainSwitzerlandUnited soil00800 3122 1287Greece+1800 552171 Ireland0800 995054 South Africa020 522 827 Sweden0 800 3192 9147 TurkeyMonday - Friday, 0900 - 1800,Local Time_______________________________________________DOWNLOAD SUPPORTTo transfer files, visit the McAfee downloadsitewww.mcafeeb2b.com/naicommon/download/- For DAT File Updateswww.mcafeeb2b.com/naicommon/download/dats/find.aspftp//ftp.nai.com/pub/antivirus/datfiles/4.x- For Product Upgradeswww.mcafeeb2b.com/naicommon/download/upgrade/login.aspValid grant number required. Contact NetworkAssociates Customer ServiceIf you need help navigating or downloadingfiles, call+1-972-963-8000_______________________________________________AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)To see the latest information about emergingvirus threats, render samples of potentiallyinfected files, and download updated examineengine files, EXTRA.DAT files, and similaranti-virus software for testing, visit theAVERT web site atwww.mcafeeb2b.com/naicommon/avert/default.aspMcAfee also seeks and appreciates generalfeedback.________________________________________ _______MCAFEE BETA PROGRAMTo download rising beta software or to read aboutthe latest beta information, visit the McAfeebeta web site located atwww.mcafeeb2b.com/betaTo render beta feedback on any McAfee crop,send e-mail toavbetanai.comMcAfee is devoted to providing solutions basedon your input._______________________________________________ON-SITE TRAINING INFORMATIONContact Network Associates Customer Service orvisit the web site atwww.mcafeeb2b.com/services/mcafee-training/default.asp_______________________________________________REPORTING PROBLEMSIf you find any problems with your McAfeeproduct, please take a moment to review theproducts README file. It includes expandinformation on all Known Issues. If you findany feature that does not appear to functionproperly on your system, or if you believe an actions programme would benefit greatly fromenhancement, please contact Network Associatesor one of its resellers with your suggestionsor concerns._______________________________ ________________LINGUISTIC FEEDBACKMcAfee is devoted to providing solutions basedon customer input. If you have any linguisticfeedback or comments regarding language inMcAfee products, send e-mail to us atB2BLoc_USnai.com_______________________________________________NETWORK ASSOCIATES OFFICES WORLDWIDESend correspondence to any of the followingNetwork Associates locations.me essays research papers CONTACTING MCAFEE AND NETWORK ASSOCIATESLast updated February 12, 2003This file is best viewed in Courier font toproperly display special characters for variouslanguages._______________________________________________WHATS IN THIS saddle- Technical Support- Customer Service- Download Support- AVERT Anti-Virus Emergency Response Team- McAfee Beta Program- On-Site Training- account a Problem- Linguistic Feedback- Network Associates Offices Worldwide_______________________________________________TECHNICAL SUPPORTVisit the Network Associates Technical SupportKnowledgeCenter athttp//knowle dge.nai.comThe KnowledgeCenter provides- For all customers, access to product FAQs,Documentation, White Papers, and the MessageBoard (read-only).- For PrimeSupport customers, access to searchthe KnowledgeBase, write into the MessageBoard, and contact technical support staffvia e-mail.For information on PrimeSupport options,contact your sales representative or visit theweb sitewww.mcafeeb2b.com/support/primesupport/default.asp_______________________________________________CUSTOMER SERVICEThe Customer Service Department is available toconnect you to technical support or to answergeneral (non-technical) questions such as- Version Definition information aboutUpdates and Upgrades- Customer Queries help with licenseentitlement, registration, grant numberinquiries, technical support validation, andmore- Find a Sales Representative Corporate, US,and international sales officesInternet Access to Customer ServiceE-mail services_corporate_divisionnai.comWeb www.nai.comwww.mcafeeb2b.comtoll-fre e Telephone Access to CustomerService+1-888-VIRUS NO (+1-888-847-8766)CanadaLatin AmericaUnited StatesMonday - Friday, 8 a.m. - 8 p.m.,Central Time00800 12255624 BelgiumDenmarkFinlandFranceGermanyIsraelItalyLuxembourgNetherlandsNorwayPortugalSpainSwitzerlandUnited realm00800 3122 1287Greece+1800 552171 Ireland0800 995054 South Africa020 522 827 Sweden0800 3192 9147 TurkeyMonday - Friday, 0900 - 1800,Local Time_______________________________________________DOWNLOAD SUPPORTTo download files, visit the McAfee downloadsitewww.mcafeeb2b.com/naicommon/download/- For DAT File Updateswww.mcafeeb2b.com/naicommon/download/dats/find.aspftp//ftp.nai.com/pub/antivirus/datfiles/4.x- For Product Upgradeswww.mcafeeb2b.com/naicommon/download/upgrade/login.aspValid grant number required. Contact NetworkAssociates Customer ServiceIf you need help navigating or downloadingfiles, call+1-972-963-8000_______________________________________________AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)To see the lates t information about emergingvirus threats, submit samples of potentiallyinfected files, and download updated examineengine files, EXTRA.DAT files, and similaranti-virus software for testing, visit theAVERT web site atwww.mcafeeb2b.com/naicommon/avert/default.aspMcAfee also seeks and appreciates generalfeedback._______________________________________________MCAFEE BETA PROGRAMTo download young beta software or to read aboutthe latest beta information, visit the McAfeebeta web site located atwww.mcafeeb2b.com/betaTo submit beta feedback on any McAfee product,send e-mail toavbetanai.comMcAfee is devoted to providing solutions basedon your input._______________________________________________ON-SITE TRAINING INFORMATIONContact Network Associates Customer Service orvisit the web site atwww.mcafeeb2b.com/services/mcafee-training/default.asp_______________________________________________REPORTING PROBLEMSIf you find any problems with your McAfeeproduct, please take a moment to review the products README file. It includes elaborateinformation on all Known Issues. If you findany feature that does not appear to functionproperly on your system, or if you believe anapplication would benefit greatly fromenhancement, please contact Network Associatesor one of its resellers with your suggestionsor concerns._______________________________________________LINGUISTIC FEEDBACKMcAfee is devoted to providing solutions basedon customer input. If you have any linguisticfeedback or comments regarding language inMcAfee products, send e-mail to us atB2BLoc_USnai.com_______________________________________________NETWORK ASSOCIATES OFFICES WORLDWIDESend correspondence to any of the followingNetwork Associates locations.